Shaaneiol Technologies- Application management

Our Approach

Our experienced analysts work with you and your employees to analyze existing processes and identify areas of improvement. We'll look for opportunities for cost reduction, increased efficiency and better customer service. We define and develop the application, information and infrastructure architecture plans to support the processes and facilitate communication between information, people and processes. We consider usability, flexibility and scalability, as well as ease of support.

The cost of providing facilities to a broad and diverse community of users can be significant and our approach is always to minimise the need for user support, reduce the ramp-up time for new staff and minimise the need for initial and remedial training

IT Services >>Application Management

Applications put up with invalid technologies are directing the necessity for critical and better executed applications. Lack of documentation, increasing maintenance costs, reliability issues, missing functionality and inability to integrate systems are the main problems pertaining in an outdated technology enabled application management system. Shaaneiol does extremely well in developing high-value; customer-oriented software solutions that facilitate perceptive control over, all the application management issues.

Application Processes:

Shaaneiol delivers 24x7 monitoring of applications for easy availability, high performance, affluent capacity, batch monitoring and efficient management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking, escalation management and closure, user administration and service reporting.

Production Support:

Shaaneiol puts forward a detailed analysis of incident resolution and problem management activities such as trend analysis, root cause analysis, known error establishment, and break fixes excluding code changes.

Middleware Product Support:

Shaaneiol proposes product administration activities such as monitoring, user administration, application deployment, patch management and configuration management for application infrastructure etc. We have the expertise to develop complete migration and implementation plans, as well as important knowledge transfer for effective transition to the new application.

Capabilities:

Information and technology architecture.